SITE MANAGEMENT:

Introduction 

The WebControl System available through your Swerling.net hosting service, allows you to control your web site from any Internet browser. The familiar interface of the web browser combined with point and click simplicity, makes the WebControl System an extremely user-friendly web management tool. The WebControl System is included with every account and is available at http://yourdomain.com/admin and is packaged with core Web hosting server applications and features that allow you, as a domain owner, to View traffic reports about your domain and manage a range of services which include Web capabilities, user accounts and email / FTP features, backup and restore capabilities, and Web site security.
  
Your WebControl System available through Swerling.net provides separate Web browser-based user interfaces for two levels of users - specifically, the domain owner and users on the domain. These interfaces allow different users to easily access all the features available to them. The user levels are: 1. Domain owner - managed by a Site Administrator (instructions for the Site Administrator are presented in this section). 2. User account holder - managed by a User Administrator (click here for user instructions)
   
The domain level of administration is designed for businesses that want to manage their hosted domains and the services installed on the domains. As the owner of the domain, you are called the Site Administrator, the information below contains instructions on how to use your Webcontrol system and is broken down into the following sections:
• Login Information
• Site Summary
• Site Reports (Website Statistics)
• User Manager (Adding new Email Accounts) 
• Email Management (Forwarding/Autoresponders and Spam Filters)
• Site Manager
• Mail Lists
• Backup/Restore

Login Information 

To log into your WebControl System, go to your website and enter /admin after the route domain = i.e. http://yourdomain.com/admin in any internet browser. You will need to use your username (typically your domain name without the ".com" extension and your site password (the same password used to upload your files). Enter this information into the boxes, and click "Login". You will then see the main page of the System.

Site Summary 

Clicking on the Site Summary button shows you valuable information about your account. Inside you will find:

• Site Name: This is the name of your web site, and is the same as your registered domain name.
• Site Administrator Username: You will need a user name to access or "connect" to our computers. Just like your site name, your user name will be unique from everyone else on the server.
• Disk Used: This is how much disk space you have used.
• Server Names: Each web site is set-up on a specific server. This section tells you the name of the server your site is on. Web: tells you the name used to reach your site through a browser window. Secure: tells you what server name to use when calling the secure server (a secure form, for example)

Site Reports 

From time to time, it is useful to check the performance of your Web and FTP servers to be sure Web site visitors are not encountering access problems, and also to gauge the success of your Web site in the marketplace. Site Reports give you valuable information about accesses and errors to your web site. You will be able to see who has visited your site and statistics regarding the number of hits to certain pages, and by certain individuals. 

  
The General Summary shows overall statistics about the traffic on your Web site during the period you specified. Statistics include: 
Total Requests – The total number of files downloaded, including graphics 
Total Page Requests – The number of pages downloaded 
Total Bytes Served – The total amount of data transferred, in bytes 
Distinct Hosts Served – The number of unique computers from which requests have come
Distinct Files Served – The number of unique files requested 

The Monthly Summary shows you the number of requests and the number of pages requested for each month over the time period you specified. The summary also shows the months that your Web site had the most traffic. The number of requests and the number of pages requested are expressed as a percentage of the entire amount shown for all months. 
  
The Daily Summary shows you the number of requests and the number of pages requested for each day of the time period you specified. The summary also shows the days on which your Web site had the most traffic. The number of requests and the number of pages requested are expressed as a percentage of the entire amount shown for all days.
  
Hourly Summary
The Hourly Summary shows you the number of requests and the number of pages requested for each hour of the day over the time period you specified. The summary also shows the hours during which your Web site had the most traffic. The number of requests and the number of pages requested are expressed as a percentage of the entire amount shown for all days.
  
Domain Report
The Domain Report shows the countries of the host systems that visited your Web site. It lists the host IP addresses and notes when the address was not resolved. The report also shows the countries from which you received the most traffic on your Web site. The statistics include the number of requests and the number of pages requested, expressed as a percentage of the entire amount shown for all countries.
  
Organization Report
The Organization Report shows the organizations (such companies, institutions, service providers) under which the host machines that visited your Web site were registered. It lists the organization IP addresses and notes when the address was not resolved. The report also shows the organizations from which you received the most traffic on your Web site. The statistics include the number of requests and the number of pages requested, expressed as a percentage of the entire amount shown for all organizations.
  
Host Report
The Host Report shows the host machines that visited your Web site. It lists the host IP addresses and notes when the address was not resolved. The report also shows the hosts from which you received the most traffic on your Web site. The statistics include the number of requests and the number of pages requested, expressed as a percentage of the entire amount shown for all hosts.
  
Directory Report
The Directory Report shows the directories the requested files came from. The report also shows the directories serving the most file requests. The statistics include the number of requests and the number of bytes retrieved from the files, expressed as a percentage of the entire amount shown for all directories.
  
File Type Report
The File Type Report shows the file types, by extension, (such as .gif) of those files that were requested on your Web site. The statistics include the number of requests and the number of bytes retrieved from the files, expressed as a percentage of the entire amount shown for all files.
  
Browser Report
The Browser Report shows the name and version of each browser from which requests originated. The statistics include the number of requests from each browser and the percentage of requests, expressed as a percentage of all requests from all browsers.

Note: A more simplified (and accessible) site statistics report is available at www.yourdomain.com/webstats.

User Manager

A user is someone who can use or access your site files. As the web site owner, you decide who has permission to access your account. First, you need to add users. To do so, click on the Add User link. Once a user has been setup on your system, they can use the User Management Features.

General user account set-up instructions:
1. Click on "Add User" at the top of the screen.
2. Select the account type you wish to add (POP, FTP, SSH) Look at description of each below, to determine which is best for you (MOST USERS SHOULD BE SETUP AS POP ACCOUNTS ONLY).
3. For Username, put the name you wish your user to access the account with (leave out the @yourdomain.com).
4. Enter the password that users will use to access the account.
5. The directory field is used to limit a user to a particular subdirectory (so they cannot write files in directories outside the one specified). The restricted user will still be able to read directories outside the restricted one. However, they will not be able to write or execute to the directory.
This will be relative to the /www directory, such as the following example:
Directory: /www/users/bob
Entry in directory field will be: /users/bob
6. If you are setting up an email account, leave the directory field blank.
7. Click "Setup".
By clicking on user list, you can easily see who you have added to your account, and what kind of permission they have. You can check off the username you wish to modify from the left hand side, and then delete or modify the password for it below.
This user list shows that Dino is just an email account, while Webmaster has full SSH access. You can remove and add users through this interface.
There may be charges for setting up additional users under your account. If you are unsure whether you may add an additional user account, please contact the sales department.

POP (Post Office Protocol): This is an email account, a private storage location for anyone sending electronic mail. It can be accessed from any computer running a third party email program such as Eudora, Netscape or Outlook. It is sometimes confusing to think of email as a level of permission, but you are still letting someone access a small piece of your account.
  

FTP (File Transfer Protocol): FTP is a method of uploading files from your computer to the server your account is located on, or downloading files from the server to your local computer.

To upload or download files using FPT, you must use an FTP client such as the Site Manager in the WebControl Panel, or WS_FTP. You will find instructions on how to use Site Manager here. For WS_FTP instructions, click here.

To set-up an FTP account:

1. Follow the steps listed under General Account Set-up instructions.
2. Select "FTP" as the account type in Step 3.
3. If you need to limit the user to a particular directory, enter the directory in Step 6. If not, leave it blank
  

SSH (Secure Shell): SSH is secure Telnet. Telnet is a protocol that enables you to log into a remote host or terminal through your home pc, as though you were sitting directly at the server your account is on.

To set-up an SSH account:

1. Follow the steps listed under General Account Set-up instructions.
2. Select "Telnet" as the account type in Step 3.
3. If you need to limit the user to a particular directory, enter the directory in Step 6. If not, leave it blank.
  

E-Mail Management (Forwarding/Responders and Spam Filters)

It's easy to take advantage of the additional utility features Swerling.net offers with your email accounts, once you've logged into your WebControl System Open the Sendmail SMTP Server Manager. To Open the Sendmail SMTP Server Manager click on the "services" section of the left navigation bar and select the pencil icon located next to the "Sendmail SMTP Server" item. This will Open the Sendmail SMTP Server Manager.
  

Email forwarding (also called email redirection and email ALIASES) is used to redirect email from one address to another. For example, you might have sales@yourdomain.com automatically redirected to your sales person's personal email address, and support@yourdomain.com redirected to your support person's personal email address.

You may also have redirects set-up to send email to more than one address. For example, you may have email addressed to support@yourdomain.com redirected to each member of your support staff. You may have as many redirects as you like, and with your WebControl System, setting them up is as simple as filling in the blanks. 

  
To set-up an email ALIAS:

1. Open the Sendmail SMTP Server Manager as outlined above.
2. In the Sendmail SMTP Server Manager menu, click Aliases.
The Aliases form opens, showing the current aliases on the domain.
3. Click Add an Alias.
The Add Alias form opens.
4. In the Alias field, enter the name or title portion of the address only. For example, you would enter sales and not sales@yourdomain.com..
5. In the Forward To field, specify users on this domain who will be included in the alias by clicking the arrow and choosing the users from the list. The list includes both users and other aliases. The full name of the user is shown in parentheses.
Tip: By default, the Forward To list above this field retains a selected name. If you are forwarding the email only to users outside the domain, deselect the user in the Forward To list by pressing and holding the Ctrl key while clicking on the name.
6. In the Forward To (outside of domain) field, specify users outside the domain who will be included in the alias. Enter the email addresses, separated by commas.
7. Click Add Alias.
  

  
Note: To remove an email alias simply locate the alias you want to remove and in the Actions column, click the trash icon. To edit an email alias, click on the pencil icon.
  
An Autoresponder is a pre-determined message with information you want automatically sent to anyone who emails a designated email address/mailbox at your domain. When an email is sent to a mailbox that you have assigned an autorespond message to, the autoresponder automatically sends a reply. You can easily create an autoresponder with the WebControl System provided with your domain.

To set-up an autoresponder:
1. Put the email address you would like to have an autoresponder come from in the "Email Address" field.
2. Create the message you would like people to receive when they email you.
3. Click "Add Autoresponder". You can always edit, view, or delete them later.
4. Send an email to that address to make sure it works!
  
Spam is any unsolicited email message. You can control spam by creating a spam filter to block email originating from outside the server. You can manage your spam filters from the Sendmail SMTP Server Manager.
  
To add a spam filter:
1. Open the Sendmail SMTP Server Manager.
2. In the Sendmail SMTP Server Manager menu, click Spam Filters.
The Spam Filters form opens, showing the existing spam filters on the domain.
3. Click Add a Spam Filter.
The Add Spam Filter form opens.
4. In the Email, Domain, or IP field, enter an email address, domain name or an IP address from which you want to block all incoming mail.
5. Click Add Spam Filter.

Site Manager

The Site Manager will be a very important tool in the creation of your web site. After all of your hard work, you will need to upload the web site to your server space on our computers. The Site Manager is where you will begin.

It is very important that you name your home page, the first page that you want visitors to see when they visit your web site, to index.htm or index.html. When a browser visits your web site by typing in your domain name, i.e., www.yourdomain.com, the browser program will automatically search for a page titled index.htm or index.html by default. If the browser does not find one, your visitor will not be able to get into your web site without a specific page name to add to the domain URL. 
Once you name your first "home" page index.html, you will need to upload it to the www directory in your account. 
To Upload to www 
1. Check off the yellow folder titled "www" and click on the link to open it. In this folder, you will see files that have been installed to your account. 
2. Click on "Browse" in the File Upload section. Find the index.html you created for your home page. Save as index.html and press upload. This will transfer this file from your computer to ours. 
3. You should see the index.html file in the "www" folder above. 
4. Once it is uploaded, you can edit, rename, or delete each file you create. 
5. Open up your web browser and type in your domain name. You should see the page you created in your browser. 
6. Through this web interface, you can click on the appropriate buttons to move, delete, and modify files that you have created. As your web knowledge increases, you may create more folders for better organization. The left side of the screen controls the directories and subdirectories of your account. The right side controls the individual files.
  

Password Protecting A Directory: Sometimes part of a web site will need to be password protected so that only certain users can access it. You can create password protection that will block access to all users except those with passwords that you create. It is generally not a good idea to password protect your "www" directory, because no one will be able to access your web site.
  

To password protect a directory: 
1. Once you have created a directory you want to protect, select that folder in the Site Manager. If the directory is inside another one in the /www directory (i.e., /www/images/secret), select the directory it is located in and click "Open Directory". If you would like to protect a file, click on the file name inside the folder. 
2. Select the username and password used to enter the directory. You can create several different username/password combinations for the same directory if you wish. 
3. Click "Protect". 4. To test it, type in the path name that you have protected (ex. http://yourdomain.com/protect/protected.html) to see if a password window is displayed.

Creating a Mailing List, Subscribable Mailing List & Majordomo List

Mailing lists are a popular way for people to send and receive information of a particular type. For example, you might wish to add all of your customers to a mailing list, then notify them all of upcoming sales or specials with just one email flyer.
  

To create a new mailing list:  Once you've logged into your WebControl System, click on the "services" section of the left navigation bar and choose the pencil icon located next to the "Majordomo Mailing List Server" item.

1. Select "Create a Mail list".
2. Enter the name you wish the list to be under in the "Name of Mail list" box. For example, if you wanted the list to be newsletter@yourdomain.com, you would enter newsletter into the box.
3. Click "Add/Edit/Delete Mail list".
4. A page with entry boxes for email addresses will now be displayed. When you are finished adding addresses to your list be sure to click on the "Add to List" button to add your entries to your new list. If you run out of spaces, save your changes and then edit the list (see below) and more boxes will be added to the form.
  

To edit a mailing list:

1. Check off "Edit a Mail list".
2. Choose the list you wish to edit from the pull down menu.
3. Click "Add/Edit/Delete Mail list".
4. A page with entry boxes for email addresses will now be displayed. When you are finished adding addresses to your list be sure to click on the "Add to List" button to add your entries to your new list. If you run out of spaces, save your changes and then edit the list again and more boxes will be added to the form.

To delete a mailing list:

1. Check off "Delete a Mail list".
2. Choose the list you wish to delete from the pull down menu.
3. Click "Add/Edit/Delete Mail list".

Password protecting a mail list.

If you would like to password protect your mail list, please follow these
steps when sending the list.

1.) Type the password on the very top line of the body of your message
2.) Hit enter once
3.) Begin typing your message

Please note: This feature does not work with Outlook Express.

If you use Outlook Express, you may want to use a Hotmail or Yahoo address
when sending to the list.

Subscribable Mailing Lists

Making a mailing list subscribable allows your customers to subscribe to your mailing list simply by emailing a certain address.

To add a subscribable mailing list:

1. Enter the address where your customers will send email to subscribe to the list.
2. Enter the mailing list name (i.e., newsletter@yourdomain.com).
3. Enter a short message that will be sent to your customers once they are subscribed to the list.

  
Note: Majordomo usually requires 36-48 hours to be activated.

Backup/Restore Manager

You can back up your domain data at any time using the Backup/Restore Manager.
The backup saves data from the following directories to the FTP server you specify.
/var/www - Contains Web site content
/var/ftp/pub - Contains FTP content
/var/spool/mail - Contains email messages specific to the Site Administrator
/home - Contains home directory data specific to the Site Administrator
Please note that you cannot back up user information; however, you can use the restore facility in the Backup/Restore Manager to restore User Administrator data.
Important: Any data or configuration changes that occur after your backup is taken will be lost if you restore that backup to your system. For example, if you perform a backup at 1:00 P.M. and restore that backup at 5:00 P.M. the same day, all email messages that arrive during that time period will be lost.
  
Backing up your domain data moves the data from the server to a local system, where it is stored in an archive directory. You can back up your domain data at any time. Before you begin, you may want to create an archive directory on the local system where you want to store your backed up data. Important: The backup backs up your domain data; however, it does not back up any MySQL databases. Please use phpMyAdmin to back up your MySQL databases. 
  
To back up your domain: 
1. Open the Backup/Restore Manager. 
2. In the Backup/Restore Manager menu, click Backup. 
3. In the Backup form, click Backup. Your local system's download prompt opens. Follow the directions in the prompt to download the data files to an archive directory on your local system.
  

Restoring archived files
You can restore the domain files you archived to your local system. To restore the files, the system uploads the specified files from the backup server to the working directories on your domain.
Note: Restoring files may take a long time to complete, depending on the size of the archived files and the speed of your network connection.
  
To restore an archive:
1. Open the Backup/Restore Manager.
2. In the Backup/Restore Manager menu, click Restore.
The Restore form opens.
3. In the Select backup file field, enter the absolute directory path of the archived file you want to restore, or click Browse to search your local file system for the file.
4. Click Restore.