Billing Policies:

Our clients are responsible for payment directly to us for the full amount of their quarterly bill. If a customer is delinquent with payment the customer's domain(s) may be disable until payment is received.

Once a quarter clients receive a consolidated billing statement that provides a break down of all the services provided. All payments are due 7 days prior to the beginning of the next billing period. Generally your billing period starts on the first day of the month that your account was activated with Swerling.net. For each successive period, your contract is renewed automatically unless we are notified otherwise.

For domestic orders we accept payment by MasterCard, Visa, wire transfers, checks, or money orders.

For international orders, please make payment in United States Dollars (USD) by MasterCard/Visa, international wire transfers, money orders or bank drafts.

Reconciliation will still be allowed for up to 60 days after the original date of the invoice in question. In other words, you do not forfeit the right to question an invoice once it has been paid. If payment is received on time, and afterwards (within the 60-day time frame) you discover an error on our part please notify us of this error, it can then be corrected. Please allow us sufficient time (before the expiration of the 60 days) to review the account(s) in question. Please remember that if you are responsible for the error (i.e. typo in domain name), you must contact our Billing Department immediately (within 7 days of the error) to receive a credit for the error.

Requests to provide hosting and/or design services shall act as an agreement between Swerling.net and the Client for the provision of Professional Services. Swerling.net agrees to perform services and the Client agrees to pay for work completed, without regard to the success or time of completion. This agreement may be terminated by either party upon seven (7) days’ written notice, should any terms not be performed in accordance with these policies. In the event of termination of the agreement, Swerling.net shall be paid for all services and expenses incurred, with the termination date set forth in writing by the Client.

Invoices for Professional Services and expenses incurred shall be generated on a monthly basis, and are due and payable immediately upon receipt. If an invoice becomes delinquent, Swerling.net reserves the right to cease all services and pursue all remedies upon three (3) days prior written notice. Swerling.net shall be indemnified and held harmless from and against any and all damages of any kind whatsoever resulting from a cessation of its services as provided for herein. In the event of a legal action brought by Swerling.net against the Client for unpaid invoice amounts, the Client agrees to compensate Swerling.net for all costs of collections, including but not limited to, court costs, attorneys’ fees, collection fees, staff time, and any other related expenses in connection with this action. Further, the Client agrees to pay Swerling.net the unpaid amount along with a 1.5% per month interest charge for all monies thirty (30) days past due, up to and including the time of payment. In the event a retainer is requested by Swerling.net, those monies will be applied to the final invoice generated by Swerling.net. Any excess amount will be refunded to the Client upon request. Swerling.net reserves the right to modify its billing rates for extended length contracts.

Late Payments

All accounts are billed according to the dates they were first activated on. Terms are set at N/10 or net amount due within 10 days of receipt of invoice. Balances not paid within 30 days of invoice date or before the start of the next billing period will be considered past due. Accounts that are past due may be disabled on an individual need-be-basis solely at our discretion. However, clients are notified (based on provided contact information) and given time to pay any outstanding balances before accounts are disabled. Please note, if the Account is disabled, all domains associated with the account automatically get disabled until all balances past their due dates are paid or appropriate arrangements are made.

Design & Maintenance Fees and Billing Policies

Billing rates for standard website and graphical design is $50 per hour. Rates for individual projects are subject to change based on the complexity of work required and sub-consultant fees. Miscellaneous Reimbursable Expenses including Cost + 10% A minimum four hour design fee will be applied to each individual request for maintenance and/or content changes. Invoices for Professional Services and expenses incurred are typically generated on an as needed basis or near project completion and are due and payable upon receipt. Further, because these services are labor intensive, it is necessary to request that all fees for services be paid in full prior to the transfer, posting and/or the final release of website pages prepared for the client. Prior to the project implementation phase, the Client will be notified of the amount to be paid.